THE PROBLEM:
Living in and conducting business in 2020 has been all about using creative problem solving to deal with adversity, and here at SSI that is no different. Given that we are an international company that sends technicians worldwide servicing our products, it was clear that a travel ban could create serious problems for the way we conduct business and for our customers.THE SOLUTION:
One recent example of us overcoming an obstacle created by COVID-19 has been the use of the KIBER helmet for a remote hook
repair performed in China. Due to the travel regulations in China we were unable to get expert technicians on-site to perform the repairs themselves. Therefore we needed a platform that allowed our experts to professionally instruct field technicians to properly perform the repair. The KIBER helmet proved to be the perfect tool for our needs which began our collaboration with RINA.
The KIBER helmet offers a two way live feed where a remote expert can instruct a field technician in situations like:
• Troubleshooting
and fault-finding
• Maintenance
• Training
• Production
• Inspection
• Supervising
REMOTE EXPERT FIELD TECHNICIAN
Additionally, the mobile app enables a local lifeboat field technician to connect to a pool of experts in order to receive guidance from them in his operation in terms of audio/video communication, real-time augmented reality indications, video stream annotations, documents and video screen sharing. Wouter Maes SSI Singapore Operations Director explained that “The detailed interface and quality real time resolution of the KIBER helmet allowed us to seamlessly instruct the technician to make the repair as if we were there.”
THE OUTCOME
Through this collaboration we were able to successfully instruct the technician in China to make the repairs from our headquarters in Valley Center, California in coordination with our office in Singapore. Simultaneously our collaboration has opened up a new avenue to effectively streamline our maintenance and repair efforts in these uncertain times.
“
Covid-19 has changed how all business has been conducted around the world and we firmly believe our collaboration with RINA has helped us not only adapt to these challenging times, but position us well for the future.”
Mark Beatty, SSI President
